Actions log file

The Actions log file  (also called GUI events log ) records the actions you have perormed in Ashes since the last time the software was open.

If you experience a crash with Ashes, you can send the log file by including it in the Crash report . If you want to share the GUI events log file with us when Ashes has not crashed, please follow these steps:

1. Close all Ashes related windows that might be open 
   
   
2. Open Ashes
   
   
3. Reproduce the error you are contacting us about
   
   
4. Close Ashes Open the %temp% folder. The easiest way to do that is to open an Explorer window, type in %temp% and press Enter , as shown in the picture below
   
   
   
   
5. In the %temp% folder, you will find a folder called ashes  with a file named ashesaction.log , as shown in the picture below
   
   
   
   
   
   
6. Send us this file to support@simis.io.
   
   
7. To make sure we can help you as effectively as possible, please write in the email:
    - What is the error? Why is what happened not what you expected?
    - What steps did you take in Ashes before the error occurred?
    - What is your use case? What type of results are you trying to obtain with Ashes?
    - Do not hesitate to add screenshots that might help us understand your issue.

Here is an example of the data contained in a GUI events log file: