Debug log file

The Debug log file  (also called Ashes log file ) contains output from Ashes generated while it was running.

If you experience a crash with Ashes, you can send the log file by including it in the Crash report . If you want to share the Debug log file with us when Ashes has not crashed, please follow these steps:

1. Close all Ashes related windows that might be open
   
   
2. Open Ashes
   
   
3. Reproduce the error you are contacting us about
   
   
4. Close Ashes
   
   
5. Open the %temp%/ashes folder. The easiest way to do that is to open an Explorer window, type in %temp%/ashes in the address box and press Enter ,
   
   
6. In the folder you will find the file named ashesdebug.log.
   
   
7. Send us this file to support@simis.io . To make sure we can help you as effectively as possible, please write in the email:
     - What is the error? Why is what happened not what you expected?
     - What steps did you take in Ashes before the error occurred?
     - What is your use case? What type of results are you trying to obtain with Ashes?
     - Do not hesitate to add screenshots that might help us understand your issue.

Here is an example of the data contained in a debug log file: