Debug log file

The Debug log file (also called Ashes log file) contains output from Ashes generated while it was running.

Note: this file does not contain any information about your model

If you experience a crash with Ashes, you can send the log file by including it in the Crash report. If you want to share the Debug log file with us when Ashes has not crashed, please follow these steps:
  1. Close all Ashes related windows that might be open

  2. Open Ashes

  3. Reproduce the error you are contacting us about

  4. Close Ashes

  5. Open the %temp%/ashes folder. The easiest way to do that is to open an Explorer window, type in %temp%/ashes in the address box and press Enter,

  6. In the folder you will find the file named ashesdebug.log.

  7. Send us this file to support@simis.io. To make sure we can help you as effectively as possible, please write in the email:
      - What is the error? Why is what happened not what you expected?
      - What steps did you take in Ashes before the error occurred?
      - What is your use case? What type of results are you trying to obtain with Ashes?
      - Do not hesitate to add screenshots that might help us understand your issue.

Here is an example of the data contained in a debug log file: